The Official Website of State Theatre Center for the Arts, INC.

Click on each question below for additional information.

MOST FREQUENTLY ASKED QUESTIONS

Help! I can't log into my account.

Click here to log into your account. If you do not have an account, click “create account.”

If you have not previously logged in with your email/username or are unsure of your password, click “Forgot your Password?” and follow the instructions.

Please do not hesitate to contact the box office during business hours at 610-252-3132 with any issues or email info@statetheatre.org.

What are the box office hours?

The box office is open to the public Monday – Friday from 10AM – 4PM. On Weekend performance days, the box office opens two hours prior to curtain time. On Weeknight performance days, the box office is open extended hours.

Feel free to contact us with questions at 610.252.3132 and we will respond as soon as possible. If you have other needs, our dedicated administrative office is available by phone at 610-258-7766 Monday from 9 AM – 4 PM, and Tuesday through Friday from 9 AM – 5 PM.

Can I get a refund on tickets I can no longer use?

We are unable to offer refunds for tickets purchased. If you are unable to attend a performance for which you have tickets, please consider giving those tickets to a friend or family member.

At the time of purchase ticket insurance is available through Fanshield for online orders only. Please consider purchasing your tickets online at statetheatre.org to access this option. Click HERE for more information.

Does my child/infant need a ticket?

Due to current safety and security protocols, regardless of age everyone must have a ticket for admission. Out of respect to all patrons, we do not recommend that anyone under the age of four (4) attend performances, unless that performance is specifically designed for children. Parental discretion is advised for all events. Please call us at 610-252-3132 for more information.

Can I see a seating map of the theatre?

How do I get to the theatre and where can I park?

The State Theatre is located at 453 Northampton Street, Easton, PA on the Pennsylvania/New Jersey border. It is about 70 miles north of Philadelphia and 70 miles west of New York.

Parking is available at either of the City of Easton Municipal Garages on 3rd or 4th Street. Metered on street parking is also available. Please note, the Pine St garage is now permanently closed. For more information please visit www.easton-pa.com/242/Parking-Garages. If you have questions or comments regarding the City of Easton Municipal Garage please email parking@easton-pa.gov

For Directions from your location to the Easton Parking Garages
South 3rd Street – 4th Street

PLEASE NOTE:  In regards to the recent changes to parking enforcement in the city Easton, please click HERE to visit the City of Easton website for the most up to date information.

Is the State Theatre Universally Accessible?

Due to the historic nature of our building, only the Orchestra (main level) of our theater is universally accessible. There are two accessible restroom facilities off our main lobby and seating for patrons using wheelchairs is available Online or through our Box Office. The BOXES, LOGE, and BALCONY sections are NOT ACCESSIBLE and there is NOT an elevator to access these sections. If you have Box, Loge, or Balcony seats and are unable to independently navigate stairs, please call the Box Office 610-252-3132 for available options.

MORE FREQUENTLY ASKED QUESTIONS

TICKETS VISITING GETTING INVOLVED EMAIL & PRIVACY

What do I do if I lost or never received my tickets?

If you bought directly through us, we will have a record of your transaction. Please call the ticketing office during business hours at 610-252-3132 for assistance.

Be wary of buying tickets from any third party website. We have no way of validating or replacing tickets that have been purchased through any website other than StateTheatre.org. We cannot seat or refund you for an invalidated ticket.

Are gift cards available? How do I buy one?

Gift cards are available in any denomination and do not expire. They are redeemable for any of our upcoming performances, or membership levels.

Gift Cards ordered through the Box Office or by Phone incur a $1.00 activation fee per card. Online orders are subject to a fulfillment fee of $2.50 per physical card or $0.95 per virtual card. No refunds on Gift Card purchases. Gift Cards are handled as cash and cannot be replaced. We are not responsible for lost or stolen Gift Cards. If you redeem a gift card online, you cannot use PayPal during that same transaction.

What happens if the theatre has to cancel or reschedule a show?

In the rare situation where the State Theatre must cancel or reschedule a performance, all ticketholders will be contacted. Information on the next steps will be provided, including their right to a refund if they are unable to attend the new date and time. Please log into your account and update your contact information and communication preferences to ensure we can get in touch with you.

Can I exchange my tickets to a different performance?

All sales are final. No refunds or exchanges will be processed.

What is the theatre's inclement weather policy?

Inclement weather is not a cause for cancellation. As long as the artist can make it to the theatre the show will go on. there are no refunds or exchanges because of bad weather. Plan to leave home accordingly, and please travel carefully. If the status of a show does change, an announcement will be posted on the home page of this website and will be made on local radio and television.

Do you sell ticket insurance?

Ticket insurance is available through a 3rd Party at the time of ticket purchase for online orders only. For your protection, please consider purchasing your tickets online at statetheatre.org to access this option.

During check out you will see the following selections during the check out process.

Ticketinsurance

Click HERE for more information.

How many people do I need for a group discount? Can I book groups online?

Groups are a minimum of 10 people for the majority of shows. Group offers vary by show and performance, please call 610-252-3132 for more information about specific shows and offers. Groups cannot be booked online, please contact the box office for more information.

How can I purchase tickets for wheelchair seating?

Wheelchair seating can be purchased online, by phone at 610-252-3132 or in person at our box office. Wheelchair seating is indicated online with the following popup message: ‘This seat is reserved for wheelchair patrons. If purchased, the seat will be removed for wheelchair accessibility.’

What is the theatre's out-of-area ticket policy?

As suspicious transactions rise across the industry, The State Theatre Center For The Arts reserves the right to cancel any ticket orders purchased or suspected of being purchased with the intent for resale without notice.

Can I print my show tickets at home or add them to my Apple Wallet?

When checking out, make sure to select the Print at Home / Mobile delivery method. The tickets will be attached to your order confirmation as a PDF that you can print at home.

To add the tickets to your Apple Wallet, click the ‘Add to Wallet’ button next to each seat in your confirmation email.

Why are some seats already taken if the show just went on sale?

First access to seats is exclusive to State Theatre Members. Click here for more information on memberships and the exclusive benefits they receive.

Members typically have access to a limited-time presale before tickets go on sale to the public. Click here on becoming a member for early access to tickets.

My tickets are not numerically sequential. Are the seats together?

Yes! Seat numbers are even on the right side (2,4,6…) of the theatre and odd on the left side (1,3,5…)  of the theatre. Seat numbers in the center are numerically sequential (101, 102, 103…).

How much legroom is there between seats?

Orchestra seating offers the most legroom in a theatre. Loge & Balcony seating offers legroom comparable to most historic venues, and better than some. Those with longer legs may wish to avoid loge & balcony seating where legroom can be tight.

How early should I arrive for a show?

Lobby doors open one hour prior to each performance.  Please allow time for travel and parking.  Doors to the theatre’s seating area typically open thirty minutes prior to curtain time.

What does 'will call' mean?

Will call is a term that is used to let you know that your tickets will be at the Box Office, and can be picked up the evening of the performance at the will call window. We require identification to ensure the tickets are given to the correct patron.

Where can I go for dinner before a show?

Easton offers a wide variety of dining experiences. Click here for some of our personal recommendations for where to dine so that you can plan a wonderful evening.

Are food or drinks allowed inside the theatre?

Food and drinks purchased at theatre concessions may be brought into the seating areas at most performances. Outside food and drinks are not allowed.

What is the theatre's bag policy? Will there be a security check?

We request that all guests arrive as early as possible and bring minimal personal belongs to the theatre. As part of the theatre’s security measures, management reserves the right to conduct searches upon entry. Please refrain from bringing laptops, briefcases, suitcases or outside food and beverages inside the building. We do not provide an area to check bags, coats or personal belongings.

What do I do if I need first aid at the theatre?

Please speak with the house manager or any member of the ushering staff if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.

What is the theatre's photo policy?

Video recording on any device and/or flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion. 

What is the theatre's cell phone policy?

As a courtesy to other patrons and to the performers, the use of cell phones, radios and anything else that goes beep, buzz or whir is not permitted within the theatre. Please make sure that you turn off your electronic devices before attending a performance.

If the show is too loud for me, what should I do?

Foam earplugs are available free of charge. Please ask an usher or the house manager.

What can I do if someone seated near me is loud or interfering with my enjoyment of the show?

Please ask an usher to get the house manager in order to resolve the issue. Several ushers are stationed inside the theatre throughout the performance. Please be respectful of the performing artists as well as your fellow patrons and their desire for quiet enjoyment of the performance.

What is the theatre dress code?

There isn’t one! We welcome everyone as they are. If you feel like looking your best, great! If not, you can relax and know that, unless otherwise specified in an event invitation or similar, the dress for theatre is casual but large hats are discouraged as they may block view of the stage.

Why should I become a member of The State Theatre?

While ticket sales and memberships are extremely important to us, much of that revenue goes to support the thousands of performers, technical artists and theatre professionals who appear on our mainstage every year. We rely on donors to help us maintain our historic theatre, make performances accessible to children and families, provide scholarships, underwrite our school partnerships and ensure that The State Theatre remains a vibrant and welcoming destination for the entire community. Learn more about our memberships.

How can I advertise my company in the show programs?

To advertise in the show programs, or any other number of our printed publications, please contact our administrative office at 610-258-7766 or info@statetheatre.org

How do I sponsor a show?

There are many creative opportunities for you and your company or business to sponsor programs and performances, gaining visibility and recognition among the theatre’s engaged audience. Please contact our administrative office at 610-258-7766 or info@statetheatre.org.

Can I rent the theatre for a private function?

Yes! Immerse your guests in the history and grandeur of The State Theatre when you host your next special occasion in one of our many event spaces. Contact our administrative office at 610-258-7766 or info@statetheatre.org for more information.

Can I volunteer at the theatre?

As a non-profit organization, we rely on volunteers for many important positions at the theatre.

  • You must be at least 16 years of age.
  • Available to work at least three shows a quarter.
  • Be able to commit to approximately five hours per show.
  • New volunteers will also be given an Usher Manual which they are expected to read and be familiar with house procedures.

Volunteering opportunities Include:

  • Ushering (main stage, kids shows, special events)
  • Administration Front Desk
  • Direct Mailings
  • Community Outreach

Any one interested in volunteering, please fill out the Volunteer application.

For additional information or questions about volunteering please call Natalie Miller at 610-258-7766 ext. 202 or via email at nmiller@statetheatre.org.

How do I join the theatre's mailing list?

Enter your name and email on our mailing list form on the home page!

How do I update my email or communication preferences?

Please log into your account and follow the instructions.

I am having trouble receiving emails from the theatre. How can I make sure important emails are delivered to my inbox?

To ensure that all emails from The State Theatre appear in your Inbox, please:

  1. Make sure that your email communication preferences for your account are up to date.
  2.  Make sure announcements@statetheatre.org is on your trusted senders list.
  3.  If you do find our emails in your Spam or Junk folder, take this opportunity to tell your mail program that it is not spam by hitting the ‘not spam,’ ‘not junk’ or similar button.

Will my private and personal information be safe from third parties?

The State Theatre respects the private and personal nature of information collected in the normal course of business and ticket sales. We will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party. We will take adequate measures to prevent theft, loss, or misuse of your personal information.